Privacy Policy

Introduction

Toro's Auto Center, Inc. ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have about your information when you visit torosautocenterinc.net, request an estimate, schedule service, or communicate with us by phone, text message, or email.

Information We Collect

We collect information you voluntarily provide when you contact us or request service, including:

• Contact information: name, phone number, email address.
• Vehicle information: year, make, model, and damage details.
• Photos: images of vehicle damage you upload for estimate purposes.
• Communication preferences: your selected contact method (phone, text, email) and your consent to receive messages from us.
• Service history: records of repairs, estimates, and appointments associated with your vehicle.

We may also collect basic technical information automatically when you visit our website, such as your IP address, browser type, pages visited, and time of visit. We use this only to operate and improve the site.

How We Use Your Information

We use the information you provide solely to operate our business and serve you, including to:

• Respond to estimate requests and questions.
• Schedule appointments and confirm drop-off and pickup times.
• Send transactional updates about your repair status, completed work, and pickup readiness.
• Process insurance claim documentation on your behalf.
• Maintain accurate service records for your vehicle.
• Comply with legal and regulatory obligations.

SMS / Text Message Communications

When you provide your phone number and opt in to receive text messages from Toro's Auto Center — either by submitting our online estimate form, completing a paper intake form at our shop, or by replying START to one of our messages — you consent to receive transactional SMS messages from us, including appointment confirmations, repair status updates, estimate-ready notifications, and vehicle-ready-for-pickup alerts.

Message frequency varies based on the status of your repair. Message and data rates may apply per your mobile carrier's plan. You can reply STOP at any time to unsubscribe, or HELP for assistance. Carriers (including AT&T, Verizon, T-Mobile, and others) are not liable for delayed or undelivered messages.

Consent to receive SMS messages is not a condition of purchase. You may decline SMS and still request estimates, schedule service, and have all repair work performed by Toro's Auto Center using phone, email, or in-person communication.

How We Share Information

We do not sell, rent, or trade your personal information. We share information only with:

• Service providers who help us operate our business (for example, our SMS messaging provider Twilio, email providers, and appointment scheduling tools). These providers are contractually obligated to protect your information and use it only to provide services to us.
• Insurance carriers, with your consent, when we are processing a claim on your behalf.
• Government authorities or regulators, only when required by law, subpoena, or court order.

Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations (such as warranty and tax records), resolve disputes, and enforce our agreements. SMS opt-in records are retained for as long as you remain subscribed and for a reasonable period thereafter to demonstrate consent compliance.

Your Choices and Rights

• Opt out of SMS: Reply STOP to any text message we send. You will receive one final confirmation message and no further texts.
• Update or delete your information: Contact us using the details below to access, correct, or request deletion of your personal information.
• Email opt-out: Reply to any email asking us to remove you, or contact us directly.

Massachusetts residents: You may contact us using the information below to request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal and business record-keeping obligations (including warranty, tax, and insurance claim records we are required to retain).

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, or unauthorized access. No method of transmission over the internet is 100% secure, but we work to maintain industry-standard protections.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be posted on this page.